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Communication Skills Courses

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Communications:

• Effective Communications
  
  
• Communication Barriers
  
  
• Communication Styles
  
  
• The ABC of Writing
  
  
• Interpersonal Skills

Customer Care:

• What Is Customer Care?
  
  
• Customer Focus
  
  
• Moments of Truth
  
  
• Customer Relations
  
  
• Customer Complaints

Influencing and Negotiating Skills:

• Influencing Skills
  
  
• Negotiating Skills
  
  
• Preparing for Negotiations
  
  
• Power and Negotiations
  
  
• Working With Conflict
  
  
• Power Negotiations Stage 1
  
  
• Power Negotiations Stage 2
  
  
• Power Negotiations Stage 3

Presentation Skills: