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Customer Focus

Subtitle

How to focus the organisation on meeting customer needs.

About This Course

This course is called "Customer Focus". It will show you why putting the customer at the heart of your business is essential for survival and success.

Who Will Benefit?

This course will be valuable to anyone who is responsible for managing customer relations.

Structure of this Course

This course is built around 3 themes. The first theme looks at the structures you need to put customers at the heart of your business. These include your Mission Statement, your Core Values, and your Systems. The second theme looks at who your customers are and how to analyse them. The third theme looks at the steps in the customer journey.

Overview

It is easy to lose sight of the customer in the day-to-day running of an organisation. Most of our time is spent with others who also work in the organisation. We tend therefore to look inwards and make the decisions that seem right for us. Focusing on the customer means changing that emphasis to put customers firmly back in our sights. It means getting to know them better, putting them into our plans and knowing how to make their experiences of coming to us not just one of satisfaction but one of delight.

Find out more about this course:

• Price List:
  • Single User License £9.99
  • 10 User License £74.99
  • 25 User License £174.99
  • 50 User License £324.99
  • 100 User License £599.99
  • Full Catalogue License £999.99 (includes 100 courses, contact us to find out more)
    
    
• Order - Customer Focus by filling out our online order form or calling 0844 800 5370.