Customer Care
Customer CareCustomer CareCustomer CareCustomer Care

Customer Care

£49.99 (Incl. vat)

This interactive eLearning course is ideal for any employees who deal with customers, both Internal and External, whether face-to-face or over the telephone.  Participants will learn how to identify their customer’s requirements and project a corporate image, as well as how to turn bad service into good service.

SKU: customercare Category:

Description

This course is available for immediate download with a Site License, meaning you can train all your staff at any one location for a one-off fee. Click Add to basket and get started straight away.

Alternatively, access can be provided through a Learning Management System (LMS) to allow online access and reporting. Call 01285 659000 to discuss your requirements.

The course includes:

  • Customer Service and Customer Care
  • What is a Customer?
  •  Individual and Organisational Needs
  • Corporate Image
  • Turning Bad Service into Good Service
  • Introduction to Sales Skills

The course also includes a quiz to ensure that your staff fully understand the basic principles of finance. A printed certificate is then available upon successful completion of the course.