This course is available for immediate download with a Site License, meaning you can train all your staff at any one location for a one-off fee. Click Add to basket and get started straight away.
Alternatively, access can be provided through a Learning Management System (LMS) to allow online access and reporting. Call 01285 659000 to discuss your requirements.
The course includes:
- Customer Service and Customer Care
- What is a Customer?
- Individual and Organisational Needs
- Corporate Image
- Turning Bad Service into Good Service
- Introduction to Sales Skills
The course also includes a quiz to ensure that your staff fully understand the basic principles of finance. A printed certificate is then available upon successful completion of the course.