Dealing with Difficult People
Dealing with Difficult PeopleDealing with Difficult PeopleDealing with Difficult PeopleDealing with Difficult People

Dealing with Difficult People

£49.99 (Incl. vat)

This course won’t change the people around you, but it will allow you to explore strategies, techniques and attitudes to prevent them from causing you setbacks, and bring out the best in them.

SKU: dealingwithdp Category:

Description

Most people don’t consider themselves difficult. By the end of course, ‘difficult people’ might not seem so difficult after all!

This course is available for immediate download with a Site License, meaning you can train all your staff at any one location for a one-off fee. Click Add to basket and get started straight away.

Alternatively, access can be provided through a Learning Management System (LMS) to allow online access and reporting. Call 01285 659000 to discuss your requirements.

The course includes sections on:

  • Identifying common behaviours difficult people exhibit
  • Describing feelings these behaviours often elicit in others
  • Specifying behaviours these feelings typically elicit
  • Discussing practical ways for minimising the disruptive impact these people have on your life

At the end of the course, there is a short assessment to test the learner’s understanding of the subject. A certificate can be printed upon successful completion.

Dealing with Difficult People can be used on its own or combined with other Learn HQ courses to form a learning programme.