Most people don’t consider themselves difficult. By the end of course, ‘difficult people’ might not seem so difficult after all!
This course is available for immediate download with a Site License, meaning you can train all your staff at any one location for a one-off fee. Click Add to basket and get started straight away.
Alternatively, access can be provided through a Learning Management System (LMS) to allow online access and reporting. Call 01285 659000 to discuss your requirements.
The course includes sections on:
- Identifying common behaviours difficult people exhibit
- Describing feelings these behaviours often elicit in others
- Specifying behaviours these feelings typically elicit
- Discussing practical ways for minimising the disruptive impact these people have on your life
At the end of the course, there is a short assessment to test the learner’s understanding of the subject. A certificate can be printed upon successful completion.
Dealing with Difficult People can be used on its own or combined with other Learn HQ courses to form a learning programme.